FAQs
Welcome to Soul Butterfly Shop's FAQ page! Here you'll find answers to our most commonly asked questions about our products, ordering process, shipping, and more. If you can't find the answer you're looking for, please don't hesitate to contact us at soul4butterfly@yahoo.com.
About Our T-Shirts
Q: What materials are your T-shirts made of? A: Our T-shirts are made from high-quality, sustainably sourced cotton, polyester, and sometimes a blend of both to ensure comfort, durability, and eco-friendliness.
Q: Do you offer different T-shirt sizes? A: Yes, we offer a wide range of sizes from XS to XXXL. Please refer to our sizing chart on the product pages for detailed measurements.
Q: Can I customize a T-shirt with my design? A: Absolutely! We specialize in custom designs. Simply contact our design team to help bring your vision to life.
Ordering and Payment
Q: How do I place an order? A: Orders can be placed directly through our website. Choose your T-shirt, select the size and quantity, add your customization (if applicable), and proceed to checkout.
Q: What payment methods do you accept? A: We accept all major credit cards, PayPal, and some digital wallets. All transactions are secured with SSL encryption.
Q: Can I modify or cancel my order? A: Orders can be modified or canceled within 24 hours of placement. Please contact our customer service team for assistance.
Shipping and Delivery
Q: How long does shipping take? A: Standard shipping usually takes 7-10 business days, depending on your location. Expedited shipping options are available at checkout.
Q: Do you offer international shipping? A: Yes, we ship worldwide. International shipping rates and times vary by destination.
Q: How can I track my order? A: Once your order ships, you'll receive a tracking number via email. Use this number on our website to track your order's progress.
Returns and Exchanges
Q: What is your return policy? A: We accept returns and exchanges within 15 days of delivery, provided the items are in their original condition. Customers may receive full refund or an exchange of equal or lesser value. Customized items are only eligible for return if there is a defect or error on our part. No returns on sale items.
Q: What is your refund policy? A: Products must be in original condition to receive a full refund and returned within 15 days of delivery.
Q: How do I initiate a return or exchange? A: Contact our customer service with your order number and the reason for return or exchange. We'll provide you with instructions and a return shipping label.
Contact Us
Q: How can I contact customer support? A: Our customer support team is available via email at soul4butterfly@yahoo.com and live chat on our website. We're here to help with any questions or concerns.
Additional Information
Q: How can I stay updated with your latest products and offers? A: Subscribe to our newsletter and follow us on social media for the latest news, product launches, and exclusive offers.